Cold Calling

Tasks:

• Perform a high volume of cold calls to potential leads to generate sales or appointments
• Use scripts to provide information about product’s features, prices, etc., and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information