Live Chat Agent

Tasks:

• Monitor and respond to requests for support via live chat
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Guide customers through troubleshooting or setup processes
• Ensure customer satisfaction and provide professional customer support